Shipping Charges
• Shipping charges are calculated automatically at checkout based on delivery location and order weight.
• Special courier requests or urgent deliveries may involve additional charges.
• All retail fabric orders are processed within 1–3 working days after order confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Bulk, wholesale, or custom dyeing orders may require additional processing time depending on quantity and fabric type.
Once your order is packed and ready for dispatch, you will receive a confirmation message.
• Shipping charges are calculated automatically at checkout based on delivery location and order weight.
• Special courier requests or urgent deliveries may involve additional charges.
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
You can use the tracking number to monitor your shipment status directly on the courier partner’s website.
• Please ensure that your shipping address and contact number are accurate at the time of placing the order.
• We are not responsible for delays caused by courier companies or incorrect/incomplete address details.
• If a parcel is returned due to wrong or incomplete address, reshipping charges will apply.
• In case of visible parcel damage at delivery, please inform us within 24–48 hours with clear photos.
For any shipping-related queries regarding velvet fabric, linen fabric, or bulk textile orders, please contact our support team. We will be happy to assist you.
Once your fabric order is handed over to the courier partner, responsibility of transit lies with the courier company. However, we provide full support in case of tracking or delivery issues.
In case of multiple fabric items or bulk quantities, the order may be shipped in multiple parcels depending on stock availability and packaging requirements.
All fabrics including velvet and linen are measured and quality-checked before dispatch. Minor variation of 1–2 cm may occur due to manual measurement process.
If the parcel is received in damaged condition, customers must record an unboxing video and share clear photos within 24 hours of delivery. Claims without proof may not be accepted.
COD orders are subject to confirmation via call or WhatsApp. We reserve the right to cancel unverified COD orders.
If a customer refuses delivery without valid reason, future COD orders may be restricted. Reshipping charges will apply.
We are not liable for delays caused by natural calamities, strikes, government restrictions, or other events beyond our control.